Refund policy

At Bows and Bags India, we strive to ensure your satisfaction with every purchase. If you encounter an issue with your order, please refer to our policy below for guidance.

1. Return Eligibility

• Accepted Returns: Returns are accepted only for defective or damaged items. Dissatisfaction or other reasons are not eligible for returns.
• Return Window: Returns must be initiated within 48 hours from the time of delivery.
• Condition: Returned products must be unused, with tags intact, and in their original packaging.

2. Exchange Policy

Exchange is not applicable to our product range. If you have any issues with your order, please contact us directly.

3. Refunds

• Refund Processing: Refunds will be processed within 7-10 business days of receiving the returned item.
• Refund Method: Refunds will be issued to the original payment method.
• Refund Fees: Any shipping cost paid by the customer will be included in the refund.

4. Process

• Return Initiation: Customers must contact us via email or WhatsApp and provide proof of the defect (e.g., pictures of the damaged item).
• Return Shipping: A return shipping label will be provided to the customer for sending the item back.

5. Exclusions

• There are no non-returnable items, including clearance or custom products.
• No hygiene-based exclusions are applicable to our products.

6. International Returns

Currently, we do not accept returns from international customers.

7. Customer Support for Returns

If you have any questions or concerns, please contact us via email at support@bowsandbagsindia.com or WhatsApp/call us at +91-9394685909.